Customer Success Specialist
Associate / Junior
Cohere is looking for a Customer Success Specialist in support of our customer success leadership. This role will be an integral member of the Client Success team and will serve as one of our customer’s key points of contact, assisting with business, product, and technical support. This person will play a critical role in nurturing and developing customer relationships and will lead the resolution of customer issues, help to shape reporting efforts, and work with teams across Cohere in support of customers.
Working at Meytier
Equal Pay & Pay Parity Programs
We have other job openings.
Become a changemaker!
COLLECTION OF PERSONAL INFORMATION
Depending on the type of Services used, we collect different types of personal information from you. Our Services are available to prospective employers (collectively “Employer”), to persons seeking employment or who register for or participate in our Services and offerings (collectively “Candidate”). We primarily obtain personal information about candidates that is required by us and our employer partners to identify the Candidate having the right mix of skill, background, experience, and talent or to otherwise to make the right hiring decisions.
Information about users.
We collect the following personal information from candidates:
Username and password
Work and educational history
Company and job title or details
Other information contained on resumes and / or cover letters submitted by users
Information about the jobs applied by the users
Optional information such as race, gender, ethnicity, disability, veteran
Information about Employers
We collect the following Information from Employers and any of their representatives that might interact with us on a one time or ongoing basis:
Username and password
Content posted by Employers for their company information page
Meytier makes content provided by employers about their business, offices, culture and their commitment to diversity available to users on the site for the purpose of providing hiring services.
Social media information. You may choose to log on to the Website or to other Services using a third-party social media or authentication provider service, such as LinkedIn. If you do so, we may from time to time collect all or only certain public Information from social media providers or third-party websites, including your username, email address, and publicly available profile information, such as your public profile URL, profile photo, connections, industry, and location, as well as other information associated with your social media account, that is made available by the social media/authentication provider terms of service.
Surveys. From time to time, we may ask our users to voluntarily participate in surveys, contests, promotions, and sweepstakes which may involve the collection of other personal information.
Other information collected automatically through our Services. We may also collect information automatically through our Services such as but not limited to your IP address, domain name, your location, your ISP, the date and time of your visit to the Website or Mobile Application, your use of the Services during your current session and over time (including the pages you view and the files you download), your computer’s or mobile device’s operating system and browser type, and your software and hardware attributes (including device IDs). We collect such information using a variety of mechanisms such as for example, Server Logs, Cookies, etc.:
Server Logs. When you visit the Website, we automatically receive and record certain information from your computer (or other device) and your browser. This may include data such as your IP address, the pages you visit, or features you use on the Website, and your general geographic location as inferred from your IP address. To obtain such information, we may use server logs or similar applications that recognize your computer or other devices and gather information about their online activity.
Essential Cookies. These cookies are essential to the functioning of the Services and allow you to interact with and use the features of the Services. If these cookies are not permitted by your browser, we will not be able to provide certain features of the Services to you.
Preference Cookies. These cookies are used to collect information about your choices and preferences, such as your preferred language or the country from which you visit the Services. We use this information to customize the Services to your preferences.
If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to alert you when a cookie has been received thereby allowing you to decide whether to accept it. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of the Website may not operate correctly.
Pixel tags. The Services that you receive from us may use an application known as a “pixel tag” (also known as a “clear gif” or “web beacon”). A pixel tag is an electronic file that usually consists of a single-pixel image. It can be embedded in a web page or in an email to transmit information, which could include Personal Information. For example, it allows an email sender to determine whether a user has opened a particular email. Deleting or blocking cookies will not stop the collection of information through pixel tags and similar tracking mechanisms. However, as discussed in the section below titled “Third-Party Analytics and Targeted Advertising,” you can take steps to limit how such information is used for advertising purposes.
Local storage. We also may use HTML5 local storage (or other applications) to collect and retain certain information about you. Data in local storage is not deleted when you clear your cookies, but it can be deleted by following the instructions provided by your browser developer.
USE OF PERSONAL INFORMATION
We use the information we glean for a number of purposes, including but not limited to:
Providing our core Services, which include creating and managing your Meytier Site account and connecting you with potential employers
Fulfilling the terms of any agreement you have with us, respond to your requests, or otherwise complete a transaction that you initiate.
Sending you transactional communications (such as account confirmations and notifications) or promotional and marketing communications
Reviewing, evaluating, and verifying the credentials and experience of candidates, including thorough screenings and reference checks
Posting job notices and other company information for Employers
Transmitting or redirecting users’ job applications to Employers
Sending administrative communications related to the Services
Communicating with users through email notices, newsletters, and updates, including promotional communications about topics, products, jobs, and services that we believe will be of interest to users
Administering surveys, contests, or promotions
Enabling users to post on our blog and to interact with Meytier through social media
Engaging in analysis and research concerning the Services, improving users’ experiences with the Services, and otherwise enhancing the quality of our products and services
Building and training data science models to help find better matches between employer requirements and candidates
Helping candidates better represent their skills and achievements
Improving user experience with our Services and for other purposes related to the delivery and performance of our services
Creating custom experience for users and tailoring our Services to each user’s interests and preferences
Supporting our business operations and performing accounting, auditing and other internal functions
Complying with and enforcing applicable legal requirements, contractual obligations and our policies
Complying with legal or regulatory requirements, or protecting our rights and interests, as described below under “Legal Purposes”
Compiling and sharing aggregated information
Counting visitors to the Website and analyze how visitors use the Services
Engaging in analytics or targeted advertising as described in the “Third-Party Analytics and Targeted Advertising” section below
SHARING OF PERSONAL INFORMATION
We share personal information about you:
If you are a candidate and one of our employer partners has a job opportunity available or is seeking candidates
With service providers, including our cloud services provider.
As required by law in order to comply with a subpoena or other legal process, or to comply with government reporting obligations; however, we will give you as much notice as possible of receipt of a subpoena or other legal process or requirement, obliging us to disclose your personal information so that you can take measures if you choose to, to stop disclosure or restrict disclosure of your personal information.
Sanitized or aggregated information. We also may compile and share sanitized or aggregated information about users of the Services, such as by publishing a report on trends in the usage of the Services or sharing aggregated information about historical and real-time trends in employment. We also may share sanitized or aggregated information about the numbers, types, or origins of users who submit job applications on the sites of our business partners or who click on our business partners’ links on the Services (such as a job posting or article).
LEGAL BASIS FOR PROCESSING BUSINESS DATA
The laws in some jurisdictions require companies to tell you about the legal grounds they rely on to use or disclose your personal information. To the extent those laws apply- our legal grounds are as follows:
To honor our contractual commitments to you. Much of our processing of personal information is to meet our contractual obligations to candidates or other individuals, or to take steps at their request in anticipation of entering into a contract with them.
Consent: Where required by law and in some other cases, we handle personal information on the basis of consent.
Facilitating useful connections between Employers and Candidates
Providing customer service
Engaging in marketing
Protecting our customers, personnel and property
Analyzing and improving our business
The Website includes social media and authentication provider functions, such as Google, Facebook and LinkedIn Sign In features, and widgets. These functions and widgets may collect information about you, including the IP address of the device you use to connect to the Internet. Your interactions with the social media/authentication provider platforms including any functions and widgets they provide, are governed by the privacy policies of the relevant third-party companies, and we strongly urge you to review their privacy policies. You acknowledge and agree that we are not responsible for any acts or omissions by any social media or authentication provider site or other third-party service that you choose to use in connection with this Website or with our Services.
LINKS TO OTHER WEBSITES, APPS, OR SERVICES
This Website may contain links to other websites, apps, or other online services for your convenience and information. These websites, apps, and services may be operated by companies not affiliated with Meytier. Linked websites, apps, or services may have their own privacy policies or notices, which we strongly encourage you to review. We disclaim any responsibility for the content and data handling practices of any third party websites, apps, or services.
Your Choices and Access to Information
Depending on your location and the applicable law, you may have the following rights with respect to your Personal Information:
The right to access your Personal Information
The right to update your Personal Information by emailing us or where appropriate, amending the personal details in your registered account with us.
The right to withdraw your consent at any time with respect to Personal Information that was collected with your consent. In such an instance, all Personal Information collected prior to your withdrawal will be deemed to have been properly collected.
The right to request deletion of your Personal Information
The right to lodge a complaint with us or, as applicable, with a supervisory authority.
If you no longer want to receive marketing communications from Meytier, please follow the “unsubscribe” instructions that are included at the bottom of each message. Please note that if you unsubscribe from our marketing communications, you might still continue to receive administrative messages for activities such as resetting your password.
There will likely be a delay in accessing or deleting your Personal Information from our systems if you request it. We nevertheless will retain your Personal Information in order to comply with the law, to preserve or enforce our rights to the extent permitted under applicable law., or to resolve disputes. From the last date that you used our Services or visited our Website, we will maintain any resulting Personal Information collected for at least seven (7) years unless otherwise required by applicable law.
Transfer of Information to the United States
NON-U.S. VISITORS AND USERS
The Services are not directed to children under the age of 18, and Meytier does not knowingly collect Personal Information or other Information from anyone under the age of 18.
We do not deliberately collect any sensitive Personal Information, and we ask that you not send us or disclose any such sensitive Personal Information to us irrespective of whether you use our Services. Such sensitive Personal Information would include your social security number, financial account information, payment information and information related to race or ethnicity, national origin, sexual orientation, political opinion, religion or other beliefs, health, criminal background, or trade union membership.
We maintain reasonable commercially available administrative, technical, and physical safeguards designed to protect the personal information collected through this Website. However, no method of data transmission over the Internet or data storage is 100% secure or foolproof. As such, we cannot guarantee the absolute security of any information.
RETENTION OF PERSONAL INFORMATION
The Services provided below are not meant for anyone who is below 16 years of age. If you are not above that age group, please do NOT proceed as you are not eligible to use the Services. We cannot and do not want to collect information from anyone under that age. If the applicable law in the state or country in which you are using the Services requires that you be older than 16 years to use the Services, then you must meet that minimum higher age in order to be legally eligible to use the Services in such state or country.
Meytier Inc. is a Delaware corporation headquartered in New York, NY (“Meytier”). We (Meytier) have designed an AI-based and analytics-powered platform that seeks to eliminate unintended, unconscious bias to help women find career opportunities with employers that are committed to diversity. We match candidates with the right job opportunities and guide them through the job search process. We enable enterprises to provide their company overview,showcase their commitment to diversity, and to list the open jobs on the Meytier platform. These enterprises may also engage Meytier for search and placement services.
For the purposes of this Agreement, the collective term “Services” shall mean one or more of the following services rendered by Meytier: (1) Assist women in improving their profiles; (2) Assist women find job opportunities; (3) Assist women apply for jobs online; (4) Provide job board (one per company), job listings, and web pages for companies; (5) Using Meytier’s proprietary scoring and Intelligent Matching engine, help in expanding the pipeline for women candidates who make it through initial screening; (6) Provide assistance in additional expansion of pipeline by way of alternative sourcing through networks and social media; (7) Provide search services for women candidates for full-time/contract hire at enterprises.
For Employers who have entered into a separate paid Master Services Agreement with Meytier, the terms of that MSA will control for such of the MSA provisions which conflict with these Terms.
By clicking on the “I Agree” button below, you will be given access to browse our Meytier website (“Website”), or to complete the registration process. However, you first represent that (1) you have read and understood the Terms, and that you agree to be bound by the Terms of Service, (2) you are of legal age to form a binding contract with Meytier, and (3) you have the authority to personally agree into the Terms of Service or that you are authorized to represent the company or other organization you have named as the user, and to bind that entity to these Terms.
We may update or modify these Terms from time to time in our sole discretion with or without notice. The most current version of these Terms will be posted on Website. When changes are made, Meytier will make a new copy of the Terms available at the Website and any new additional and/or modified Terms will be made available at various points in these Terms relating to the affected Service on the Website. We will also update the “Last Updated” date at the top of the Terms of Service. Changes to these Terms will be effective as of the date of posting or notice to you whichever is earlier unless a later date is specified in which event, the update shall take effect as of the later date. Your continued use of the Services will constitute your implied acceptance of the changes to the Terms. If you do not agree to one or more changes, modifications, or updates, you must stop using the Services.
We may in our sole absolute discretion, modify, add to, suspend, or discontinue any feature(s) of the Services or even the entire Services altogether, or remove any content at any time for any reason, without prior notice to you. Unless explicitly stated otherwise, all content, all Services, and every feature which in any manner affects the Services are subject to these Terms.
You are not required to provide your personal information to us unless you create an account with us (“Meytier Account”) in which case, you will have to give us certain personal information if you want to have access to Services, or be able to use some of the Services (such as applying for jobs, saving jobs you like, receiving recommendations on improving your resume, etc.). If you choose not to create or to not continue to maintain a Meytier Account, you may still access certain features as a visitor to our website. You are reminded however that your access and use of the Services, whether as a visitor or as a Meytier Account holder, is subject to these Terms.
Your Meytier Account is for your personal, non-commercial use only and you must provide complete and accurate information when creating such an account. You are responsible for maintaining the confidentiality and security of your account information, including any usernames or passwords, and are solely responsible for the activity that occurs on your Meytier Account. You may not create an account for someone else or allow someone else to use your Meytier Account. You agree to notify us immediately of any actual or suspected unauthorized access to your Meytier account, or use of your username or password, or any other breach of security related to your Meytier Account. If your Meytier Account has been canceled by us, or if you have been removed or otherwise been blocked from the Website for any reason in our sole discretion, you may not continue to avail of the Services.
Links to Third-Party Websites
The Website may direct you via hyperlinks or in some other manner to third-party websites that are not owned or maintained by Meytier. We are not responsible for your use of such third-party websites and we disavow any responsibility whatsoever concerning the content of such websites, the accuracy of any information posted on such websites, or for anything else you may find there. The inclusion of any such link to a third-party website is intended to assist you in your job search or related activities. It does not in any way imply any association between us and the owner(s) or operator(s) of such third-party websites. Your use of any third-party websites is governed by the terms of such third-party websites.
YOU ACKNOWLEDGE AND AGREE THAT MEYTIER MERELY PROVIDES A TECHNOLOGY PLATFORM. MEYTIER IS NOT RESPONSIBLE FOR ANY HIRING DECISIONS AND HAS NO INFLUENCE OVER ANY POTENTIAL EMPLOYER. EVERY EMPLOYER HAS SOLE CONTROL AND AUTHORITY OVER ALL HIRING DECISIONS.
Services & Payment terms
The Services described above include a variety of products and services that are free to use (“Free Services”) as well as certain products and services that require payment (“Paid Services”). We reserve the right to move any Free Service to the Paid Services column at any time, or to revise the price for Paid Services at any time. If you purchase any of our Paid Services, you agree to pay us all applicable fees and other applicable taxes (see below). You hereby authorize Meytier to collect fees for Paid Services either directly or for the sake of convenience via a third-party payment processor. Failure to pay these fees will result in the termination of the applicable Paid Service. If you are directed to a third-party payment processor, you may be subject to terms and conditions governing the use of that third-party’s service and that third-party’s personal information collection practices.
Please note that Meytier is not liable for any bank fees, foreign exchange fees, or differences in prices based on location. Meytier or its third-party payment processor may store and continue charging you for your ongoing use of Paid Services (e.g., your credit card), or for other Paid Services that you may buy.
User Content & License
The Website and Services also contain content posted by Meytier and/or by one or more of our licensors (“Meytier Content”). We and our licensors retain all right, title and interest in and to such Meytier Content, and all associated intellectual property rights, including without limitation, copyrights, trademarks, trade secrets, trade names, trade dress, logos, patents, know-how, trade secrets, instructions, and all other proprietary information irrespective of whether such information has been protected, or can be protected. Subject to your compliance with these Terms, Meytier grants you a revocable, limited, non-exclusive, non-transferable license, to access and view any Meytier Content solely for your personal and non-commercial use. You agree not to sublicense, copy, distribute, display, disseminate, reproduce, or otherwise exploit any Meytier Content or Services without our prior written permission.
The trademarks, logos, trade names, and service marks, whether registered or unregistered (“Trademarks”) displayed on the Website are Trademarks of Meytier and its third-party licensors. Display or use of any Trademarks by Meytier shall not be construed as granting you, by implication or otherwise, directly or indirectly, any license or right to use any Trademark without the prior written permission of Meytier or such third-party. You also agree not to use our trade dress, or copy the look and feel of the Website or its design, without our prior written consent.
Meytier allows you to use the Services and post content for a variety of purposes. You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Services. In connection with your use of the Services, you agree that you will not:
Violate any local, state, provincial, national, or other law or regulation, or any order of a court.
Run any bots, spiders, scrapers, web crawlers, indexing agents, or other software to aggregate or browse any Meytier content, including without limitation, company or user accounts or profiles, or otherwise interfere with or circumvent the integrity of the Website or Services.
Introduce any viruses, trojan horses, worms, time bombs, cancelbots, corrupted files, or similar software to the Website or Services or transmit any other computer programming routines that may damage, interfere with, or surreptitiously intercept any data, or personal information.
Use the Services to transmit, distribute, post, or submit any confidential information concerning any other person or entity, including, without limitation, photographs of others without their permission, personal contact information or credit card, debit card, or bank account numbers.
Stalk, harass, interfere with, or disrupt the access of any user of the Services, or collect or store any personally identifiable information about any other user without explicit consent from the user.
Defame, defraud, mislead, or impersonate any person or entity, or otherwise misrepresent yourself or your affiliation with any person or entity.
Post false information, including without limitation, in respect of a job, company, or your own credentials as a job applicant.
Infringe, violate, or otherwise interfere with any copyright, trademark, or other intellectual property rights of another party including Meytier.
Act in any manner which, in our sole discretion is objectionable, interferes with the proper working of the Services, or which may affect our reputation in any way.
The disclaimers in this section apply to the maximum extent allowable under applicable law.
You are solely responsible for your use of the Services and we are not responsible for the activities, omissions, or other conduct, whether online or offline, of any other user . You are solely responsible for ensuring that your use of the Services is in compliance with all laws, rules, and regulations applicable to you. We make no representations concerning any content contained in or accessed through the Services.
The Services are provided “as is” and without warranty of any kind, whether express or implied, including the warranties or conditions of merchantability, fitness for a particular purpose, accuracy, or non-infringement, all of which are expressly disclaimed. Meytier does not warrant that: (a) the Services will be secure or available at any particular time or location; (b) the Services will function without errors; (c) any defects or errors will be corrected; (d) any Content or software available at or through the Services is free of viruses or other harmful components; or (e) the results of using or relying on any Content or Services or advice contained therein will meet your requirements or produce desired results. Your use of, or reliance on, the Services or any content is solely at your own risk.
While Meytier will use reasonably available commercial security tools to protect the personal or other information that users insert into their respective accounts, or as a visitors, we cannot and do not guarantee the security or confidentiality of users’ information from hackers, or other unauthorized actors.
It is our policy to terminate the account of any user who repeatedly infringes copyright notice of such violation is served on Meytier by the copyright owner or the copyright owner’s legal agent. Without limiting the foregoing, if you believe that your work has been copied or posted on the platform or through the Service in a way that constitutes copyright infringement, please provide our copyright agent with the following information: (1) an electronic or physical signature of the persona authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of the location on the platform or Service of the material that you claim is infringing; (4) your address, telephone number and e-mail address; (5) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Limitation of Liability.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEYTIER BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY LOST PROFITS OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, OPPORTUNITIES, OR REPUTATION ARISING FROM YOUR USE OF THE WEBSITE, CONTENT, OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW, YOU AGREE THAT IN NO EVENT SHALL THE AGGREGATE LIABILITY OF MEYTIER, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE, OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY, OR ANY OTHER LEGAL DOCTRINE OR THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM OR ONE HUNDRED DOLLARS, WHICHEVER IS GREATER.
You agree to indemnify, defend and hold harmless Meytier, its affiliates and each of their respective principals, shareholders, agents, officers, directors, consultants, agents, representatives, and employees from or against third-party claims, damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs, and expenses (including attorneys’ and other professional fees) arising from or relating to any third-party claim, suit, action or proceeding arising out of or related to your use or purchase of the Services, your violation of the rights of any third-party or person, or your breach of these Terms or any representation or warranty contained herein. Meytier reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Meytier, and you agree to cooperate with Meytier’s defense of these claims. Meytier will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
New York law without reference to any other conflict of law provisions, governs these Terms of Service and any Order Forms and Supplemental Terms, as well as any claim, cause of action or dispute that might arise between you and Meytier, without regard to conflict of law provisions. For any such claim, cause of action or dispute, you agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the State of New York, City and County of New York. In the event of a dispute arising out of the Terms of Service or anything related to Services herein, and prior to either party initiating legal action relating to such agreements, the parties agree to attempt to resolve any dispute by good faith negotiation.
This website is designed for women users to empower women and encourage diversity in workforce. Meytier otherwise does not discriminate against any User because of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, veteran status or any other characteristic protected under applicable federal or state law.
The Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.
The platform and Services may be accessed from countries other than the United States. The Website and the Services may contain references to services that are only available within the United States and U.S. territories. Any such references do not imply that such services will be made available outside the United States. If you access and use this Websiteoutside the United States you are responsible for complying with all applicable local laws and regulations.
Any inquiries about your rights under these Terms, or any other matters regarding your privacy, can be directed to email@example.com or by mail to: Meytier Inc., 445 Park Avenue, Suite 926, New York, NY 10022.