The IT Operations Manager will be hands-on and will oversee all IT Operations deliverables and projects in an enterprise 24x7 support environment.
Manage a direct team of engineers in multiple locations that will maintain business applications: Uptime / Reliability / Quality.
Work with backend infrastructure team Cloud Central(Team designated for cloud administration),Akamai(CDN),Layer7(reverse Proxy),Certificate Management, Active Directory etc.
Troubleshoot application issues working with developers (application leads).
Knowledge of working on troubleshooting web apps.
Administration of of Azure portal,
Working knowledge in Azure Blob storage, application insight, Azure ILB,PLB.
Good knowledge on IIS administration (Like managing app pool, IIS log analysis, Authentication, cert binding etc.).
Stake holder communication.
Technical reports based on the business requirement Like utilization, top talker etc.
Ensure that IT systems and applications are running optimally and are monitored 24x7.
Support internal systems and applications by ensuring efficient processes and documentation exist and are maintained.
Assist in the transition of all systems and applications into an IT Ops Framework - Documentation of SLA's / Maintenance Windows / Escalation Procedures.
Ensure processes align with ITIL guidelines and follow established Change Management procedures.
Build / Maintain IT service catalog of all supported applications and associated SLAs.
Manage application lifecycles: regular Patch Management / Upgrades / Break-Fix.
Change Management / Configuration Management / Problem Management / Availability Management / Alert & Event Management /Incident Management.
Maintain strong relationships with IT & Business Partners: review metrics & benchmarks, align SLAs, priorities& process improvements efforts.
Service-level reporting: Availability / Incidents / SLA's.
IT service / continuity management plans, align with business tolerance.
Provide appropriate service-level reporting, including Availability, Incidents, SLAs, and other metrics as required.
Maintain appropriate IT service and continuity management plans that align with business tolerance.
SCOM Alerts and automation.