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The Business Analyst (BA) works alongside the business process leads (BPLs) and IT application development teams; translating business requirements and creating detailed functional specifications; assisting in the design of and supporting the implementation of software applications. The BA will participate in blueprinting and design sessions with business and technical leads to specify the solution at a detailed functional level and to help the BPLs evaluate the proposed technical solution meets the business requirements.
Key Responsibilities:
Collaborate with business process leads to gather the high-level business requirements, documenting the findings and decisions within acceptable standards and templates
Work with a multi-disciplinary team on the configuration, development and implementation of various ServiceNow modules
Analyze the impact to integration points and ensure that design can meet the need
Perform requirements development, analysis, and create related documentation, i.e. use cases, business process diagrams, use case realizations, user interface storyboards/prototypes, report mockups, data conversion specifications, specific to ServiceNow modules
Create the detailed functional specifications document
Translate requirements and work with IT on the development of implementation options to be then played back and serving as an interface to the business process leads
Ensure traceability from business requirements through application testing
Interface with the Testing team and help them to prepare for testing
Review test cases, and test scripts developed by the Testing team, as well as perform spot checking to ensure functionality meets business requirements
SME with regards to application functionality and ability to validate if a reported issue is a defect or an enhancement
Work with the other members of the development, QA, testing and business teams to clarify requirements and application functionality
Support and enable delivery of projects through completion
Must be able to communicate requirements effectively to technical and non-technical stakeholders
Desired Profile:
4-5 years of hands on Business Analysis experience in a complex regulated environment
Skillful in requirements elicitation, analysis, and management for medium to large initiatives while interacting with multiple stakeholders in a matrix organization.
Exceptional verbal and written communication skills, proficient at communicating/interacting professionally with diverse groups, clients, executives, managers, and subject matter experts.
Professional designation such as CBAP, PMP, Six Sigma or comparable methodologies strongly encouraged.
Proficient with industry-standard, structured business analysis techniques, and practices.
Strong experience with Microsoft tools such as Word, Excel, Visio, PowerPoint, Teams; preferred exposure to Azure DevOps and/or ServiceNow Agile Development
Exceptional verbal and written communication skills, proficient at communicating/interacting professionally with diverse groups, clients, executives, managers, and subject matter experts.
Professional designation such as CBAP, PMP, Six Sigma or comparable methodologies strongly encouraged.
Proficient with industry-standard, structured business analysis techniques, and practices
Strong experience with Microsoft tools such as Word, Excel, Visio, PowerPoint, Teams; preferred exposure to Azure DevOps and/or ServiceNow Agile Development
Able to identify ambiguity and propose necessary specificity to eliminate ambiguity and ensure alignment with Business Process Lead’s intent.
Strong software design skills and usability
Strong analytical and organizational skills
Strong critical thinking and problem-solving skills
Strong communication skills, both verbal and written
Strong interpersonal skills, with the ability to work with many levels of management, and interface between technical team and business owners.
Must be a self-starter with a sense of urgency, strong work ethic and results oriented team player.
Should have strong experience of working on large global projects.
Proficient in Microsoft Office Suite applications including Word, Excel, Project, Visio, SharePoint/Teams, and Power Point
Working knowledge and experience with ServiceNow implementations, including CSM, ITSM, Demand Management and Resource Management required
Knowledge of other ServiceNow modules preferred.
Bachelor’s Degree from an accredited university; preferable in a software development discipline.
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