Support Engineer

Mid / Senior

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Hybrid

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{"group":"Organization","title":"Support Engineer","zohoId":"557706000000624060","endDate":"2020-09-18T00:00:00.000Z","jobType":"Full Time","job_url":"19-scienaptic-support-engineer","agencyId":1,"location":[{"lat":12.9833,"lon":77.5833,"city":"Bengaluru","text":"4th Cross Rd, Sector 5, HSR Layout, Bengaluru, Karnataka 560102, India","state":"Karnataka","country":"","zipCode":"560102","is_state":false,"is_country":false,"state_code":"KA","countryCode":"","isLocationSet":true,"loc_h3_hex_res4":"8461893ffffffff","isLocationResolved":false,"is_address_available_from_parser":true}],"maxSalary":null,"minSalary":null,"startDate":"2020-09-01T00:00:00.000Z","onBehalfOf":"57","description":"<span id=\"spandesc\"><p class=\"align-justify\" style=\"text-align: justify\"><b>Key Responsibilities:</b><br /></p><ul><li class=\"align-justify\" style=\"text-align: justify\">Monitor and troubleshoot Incidents and monitoring events.<br /></li><li class=\"align-justify\" style=\"text-align: justify\">Timely escalate if support required.<br /></li><li class=\"align-justify\" style=\"text-align: justify\">Should organize and steer the outage call whenever required.<br /></li><li class=\"align-justify\" style=\"text-align: justify\">Should acknowledge and respond to customer query within SLA.<br /></li><li class=\"align-justify\" style=\"text-align: justify\">Should work closely with DevOps / Cross functional teams for timely resolution of an incident or for customer email.As a big data engineer, you will be responsible for expanding and optimizing our data and data pipeline architecture, as well as optimizing data flow and collection for cross functional teams.<br /></li></ul><div class=\"align-justify\" style=\"text-align: justify\"><strong>Desired candidate profile:</strong>&nbsp;<br /></div><ul><li class=\"align-justify\" style=\"text-align: justify\">Linux / Unix: Administration, troubleshooting and Shell scripting knowledge\n<br /></li><li class=\"align-justify\" style=\"text-align: justify\">Knowledge of SQL (preferably on HIVE)\n<br /></li><li class=\"align-justify\" style=\"text-align: justify\">Must have prior experience of working in ITSM environment (Incident, Problem and change management).\n<br /></li><li class=\"align-justify\" style=\"text-align: justify\">Should be open to work in shifts (24/7 support team).\n<br /></li><li class=\"align-justify\" style=\"text-align: justify\">Candidate should have the passion for learning new technologies.\n<br /></li><li class=\"align-justify\" style=\"text-align: justify\">Candidate should have fluent communication skills.\n<br /></li><li class=\"align-justify\" style=\"text-align: justify\">Java/Scala knowledge will be added advantage.\n<br /></li><li class=\"align-justify\" style=\"text-align: justify\">Knowledge of HDFS &amp; AWS S3 will be added advantage.\n<br /></li><li class=\"align-justify\" style=\"text-align: justify\">Knowledge of bigdata systems will be added advantage&nbsp;<br /></li></ul><div class=\"align-justify\" style=\"text-align: justify\"><br /></div></span><br />","isHybridJob":true,"isRemoteJob":false,"noOfOpenings":1,"maxExperience":"8","minExperience":"6","isOnPremiseJob":false,"onBehalfOfName":"Scienaptic","otherlocations":[],"zohoCurrencyIn":"USD","experienceLevel":"Mid / Senior","zohoNoOfOpenings":{"noOfOpenings":1,"fulfillmentIds":["557706000000624060-1"]},"otherJobReference":null,"sharpenedJobTitle":"Support Engineer","job_category_group":3,"portalLocationDisplay":"Bengaluru KA","expertise_coreskill_or_product":["Other"],"job_id":"2111"}