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The Digital Experiences Tech Lead is a critical senior agile and project management role within the Commercial Strategic that works to drive technology and data innovation and its delivery within the Commercial Bank.
The role requires understanding of technology, tactical direction, change facilitation and project leadership across a variety of client and colleague-enhancing transformation opportunities, including: Client Experience, Employee Engagement, Workflow Optimization and Automation, leveraging technologies such as AI/ML, Advanced Data Analytics, Document Digitization, Intelligent Automation, APIs and Experience Personalization as appropriate within Commercial Banking journeys.
Key Responsibilities:
Work with business lines and support functions to identify business challenges and define use cases through data analytics and stakeholder interaction.
Identify options and solutions to key business challenges, and develop compelling business cases for change - ensuring stakeholder engagement, negotiation and buy in.
Support new innovative applications and change opportunities, including benefit assessment, prioritization and implementation sequencing.
Develop roadmaps and tactical plans for technology solution and business benefit delivery.
Oversee Proof of Concept and Pilot evaluations to prove hypotheses and promote high viability options.
Advise and guide agile delivery of new use cases for proven technologies, including implementation and associated organizational change management.
Desired Profile:
Bachelors degree and/or 5+ years of relevant business experience in IT delivery, consulting, project portfolio management, software design/implementation, and/or user experience design
Commercial/Wholesale Banking experience, and knowledge of Operations and operational support functions preferred
Ability to synthesize complex technological content in order to communicate simply to audiences at different levels of the Commercial Bank
Excellent written, verbal and interpersonal skills, as well as the ability to support others through development and coaching
Track record of fostering collaboration, innovative thinking and long-term business relationships
Advanced problem solving and the ability to analyze data, identify trends and formulate business cases, implementation plans and effective status reporting
Ability to multitask and prioritize in a fast-paced environment, working under own initiative to drive outcomes and results
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