Client Engagement Leader

Mid / Senior

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{"group":"Organization","title":"Client Engagement Leader","zohoId":"557706000011822122","endDate":"2021-09-15T00:00:00.000Z","jobType":"Full Time","job_url":"281-scienaptic-client-engagement-leader","agencyId":1,"location":[{"lat":12.9833,"lon":77.5833,"city":"Bangalore","text":"Bengaluru, Karnataka 560001, India","state":"Karnataka","country":"","zipCode":"560001","is_state":false,"is_country":false,"state_code":"KA","countryCode":"","isLocationSet":true,"loc_h3_hex_res4":"8461893ffffffff","isLocationResolved":false,"is_address_available_from_parser":true}],"maxSalary":null,"minSalary":null,"startDate":"2021-07-28T00:00:00.000Z","onBehalfOf":"57","description":"<span id=\"spandesc\"><div class=\"align-justify\" style=\"text-align: justify\">We are looking to hire a business leader to manage client relationships end-to-end from product deployment through the entire customer life-cycle. <br /></div><div class=\"align-justify\" style=\"text-align: justify\"><br /></div><div class=\"align-justify\" style=\"text-align: justify\"><b>Key Responsibilities:</b><br /></div><ul><li class=\"align-justify\" style=\"text-align: justify\"><span>Work with cross-functional teams of client and Scienaptic team members including data scientists, credit experts, and product teams to deploy Scienaptic software based on client requirements. Meet deployment cost and budget, while delivering to client satisfaction&nbsp;<br /></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span>Build deep client relationships at CXO level by being trusted partner and by delivering promised impact. Manage client escalations and work with Scienaptic teams to get quick resolution<br /></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span>Grow existing accounts by upselling additional Scienaptic products and services<br /></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span>Support evolution of product roadmap by providing business insights and market intelligence<br /></span></li></ul><div class=\"align-justify\" style=\"text-align: justify\"><b>Desired Profile:</b><br /></div><ul><li class=\"align-justify\" style=\"text-align: justify\"><span>10+ years of professional experience working primarily in retail/SME lending domain in Indian NBFCs/banks<br /></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span>Experience of leading client engagements and growing client business in Indian market<br /></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span>Hands-on experience in managing complex client-facing projects involving cross-functional teams. Ability to get into details of analytics and technology to understand and resolve project risks<br /></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span>Ability to quickly understand NBFC/banks client needs around lending and pitching Scienaptic value-prop to meet the needs<br /></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span>Experience working for smaller Fintech startups in India preferred<br /></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span>Educational background from top-tier institution preferred</span><br /></li></ul><div><br /></div></span><br />","isHybridJob":false,"isRemoteJob":false,"noOfOpenings":1,"maxExperience":"15","minExperience":"10","isOnPremiseJob":true,"onBehalfOfName":"Scienaptic","otherlocations":[],"zohoCurrencyIn":"USD","experienceLevel":"Mid / Senior","zohoNoOfOpenings":{"noOfOpenings":1,"fulfillmentIds":["557706000011822122-1"]},"otherJobReference":null,"sharpenedJobTitle":"Client Engagement Leader","job_category_group":3,"portalLocationDisplay":"Bangalore KA","expertise_coreskill_or_product":["Other"],"job_id":"2199"}