Senior Product Designer

We are looking for an exceptional Senior-level designer to create delightful, end-to-end experiences that bring the best of consumer design to healthcare. This is a fast-paced, cross-functional role that sits at the center of product, engineering, marketing, and operations. Ultimately, your work will directly impact the experience and care that patients receive when they need help the most. 

As a Senior designer, you will work at multiple levels - from strategic to tactical - from helping to define our brand, to rapidly sketching and testing prototypes, to working with engineering to refine features as they are being built. You will have empathy and deeply understand our users - including patients, doctors, administrative staff, and service team members - to create intuitive experiences that make it easy to get the job done. We are looking for a seasoned designer who thrives in ambiguity, has a strong human-centered design process, has the desire to learn and collaborate cross-functionally, and designs systematic solutions that are equally thoughtful, elegant, and delightful.

Key Responsibilities:

• Work across all stages of the design process (user research, ideation, concept development, validation, wireframing, prototyping, final visual design, and handoff to implementation).
• Deeply understand users and their needs, including generative user research and exploration.
• Collaborate on branding, look-and-feel, marketing, and overall product + service experience.
• Create beautiful, emotionally compelling, pixel-perfect mockups of the end-to-end user experience.
• Iterate on prototypes with users and conduct usability testing;
• Craft systematic designs that connect the dots between user needs, data, business goals, and business strategy.
• Specify detailed systems of user interfaces, including typography, layout, iconography, and motion design for software engineers to implement.
• Participate in collaborative work sessions with all levels of company stakeholders such as product managers, product marketing, engineering and operations.
• Advance the discipline of product design within the organization and with partners and clients.

Desired Profile:

• 6+ years of experience in software product design;
• Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible.
• Iterated and launched enterprise or B2B experiences that have scaled to thousands of users;
• Owned product design end-to-end for multiple products.
• Track record of delivering with cross-functional agile scrum teams.
• Bachelor’s or Master’s degree in Design, HCI, Human Factors, or a related field OR equivalent experience.
• An outstanding portfolio, showcasing your strengths in visual design craft, interaction design logic, and the rationale behind your design decisions.
• Mastery of modern design and prototyping tools such as Figma, Jitter, Framer, etc.
• Eloquent English verbal/written communication and presentation skills, with the ability to successfully articulate design concepts to your team and senior stakeholders.
• Strong ability to think technically and collaborate seamlessly with Technologists as it pertains to understanding the benefits, possibilities, and constraints of common coding languages and platforms.
• Effective time management skills to balance project schedule with fast-paced deadlines.
• Strong conceptual thinking that balances user needs, business goals, and feasibility.

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