Cloud Operations Engineer/ Manager

Mid / Senior



Meytier Premier Employer

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About This Workplace

Meytier Partner

 Key Responsibilities:

  • The IT Operations Manager will be hands-on and will oversee all IT Operations deliverables and projects in an enterprise 24x7 support environment
  • Manage a direct team of engineers in multiple locations that will maintain business applications: Uptime / Reliability / Quality
  • Work with backend infrastructure team Cloud Central(Team designated for cloud administration),Akamai(CDN),Layer7(reverse Proxy),Certificate Management, Active Directory etc.
  • Troubleshoot application issues working with developers (application leads)
  • Knowledge of working on troubleshooting web apps
  • Administration of of Azure portal,
  • Working knowledge in Azure Blob storage, application insight, Azure ILB,PLB
  • Good knowledge on IIS administration (Like managing app pool, IIS log analysis, Authentication, cert binding etc.)
  • Stake holder communication
  • Technical reports based on the business requirement Like utilization, top talker etc.
  • Ensure that IT systems and applications are running optimally and are monitored 24x7
  • Support internal systems and applications by ensuring efficient processes and documentation exist and are maintained.
  • Assist in the transition of all systems and applications into an IT Ops Framework - Documentation of SLA's / Maintenance Windows / Escalation Procedures.
  • Ensure processes align with ITIL guidelines and follow established Change Management procedures.
  • Build / Maintain IT service catalog of all supported applications and associated SLAs.
  • Manage application lifecycles: regular Patch Management / Upgrades / Break-Fix.
  • Change Management / Configuration Management / Problem Management / Availability Management / Alert & Event Management /Incident Management.
  • Maintain strong relationships with IT & Business Partners: review metrics & benchmarks, align SLAs, priorities& process improvements efforts.
  • Service-level reporting: Availability / Incidents / SLA's
  • IT service / continuity management plans, align with business tolerance.
  • Provide appropriate service-level reporting, including Availability, Incidents, SLAs, and other metrics as required.
  • Maintain appropriate IT service and continuity management plans that align with business tolerance.
  • SCOM Alerts and automation

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