NOC Manager - Networking and Infrastructure

Mid / Senior

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In Office / Hybrid

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About This Workplace

Meytier Partner

Key Responsibilities:

  • Directing a staff of network engineers in the day-to-day support of the network infrastructure.
  • This involves analyzing, configuring, testing and implementing standard changes.
  • This will involve 24x7 "eyes on glass" monitoring of the entire network environment.
  • You will also direct the effort to plan the support and maintenance of the infrastructure.
  • This may include evaluating and making recommendation for improved documentation, automation, and problem resolution.
  • As the NOC Manager, you will partner with Network Product Platform teams to ensure supportability of incoming solutions and stability of the environment.
  • You will also be responsible for customer service and incident related SLAs such as Mean Time to Detection and Mean Time to Resolution.
  • You will oversee and lead incident resolution for Network Services as the Recovery Manager, when appropriate, and escalate to Tier 3 as required.
  • Primary responsibilities include:
  • Oversee:
  • Tier 2 Incident resolution
  • Tier 3 Incident escalation
  • Standard change (SOP) implementation
  • Reporting SLA performance, proactive capacity management, problem management.

Qualifications:

  • 5 years Network Infrastructure Experience (Cisco, Arista, Palo Alto, F5, Aruba).
  • 3 years IT Operations management.

Compensation Range:$180K- $200K


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