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The Client Technical Operations Lead role will enable you to be at the forefront of latest
cutting-edge technology and create a significant and visible business impact for Scienaptic.You will be working with some of the best-in-class programmers, AI/ML engineers and business experts in an environment which will encourage you to contribute widely to your functional and technological aspects without worrying about conventional job silos.
Key Responsibilities:
Own, execute and optimize client onboarding and technical support tasks.
Solve client issues with hands-on investigation, client calls and through collaboration
with product implementation and engineering teams.
Manage Client investigation and escalation emails and calls
Internal service expectations
Adherence to committed SLAs, project deliverables and timelines.
Have a deep understanding of production code to be able to deploy appropriate fixes solutions.
Streamline and automate routine processes and tasks
Create automation roadmap
Drive projects with appropriate teams to implement relevant solutions.
Maintain and track operational performance and client tickets with respect to various parameters.
Set goals, track achievements, and mentor product support team
Desired Profile:
7+ years of experience in technical product operations; preferably in enterprise product operations and support
Hands-on in Python coding
Strong problem solving and data analysis skills using Python and JSONs
Excellent communication and interpersonal skills; ability to work independently and as part of a team
Bachelors / Masters in Engineering / Science / Data Analytics
Experience of working with banks and credit unions is a positive.
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