Pega Operations Support Analyst

Mid / Senior

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methodology.</li><li>2+ years experience in inbound marketing/marketing technology utilizing Pega Customer Decision Hub and Operational best practices replated to Pega.</li></ul><p><strong>Desired Experience:&nbsp;</strong></p><ul><li>Understanding of adaptive models and measuring performance.&nbsp;</li><li>Experience BOE, Value Finder, Customer Profiler, 1:1 Operations Manager, etc.</li><li>Excellent analytical and problem-solving skills&nbsp;</li><li>Clear and concise writing and verbal skills&nbsp;</li><li>Excellent organizational skills and ability to balance multiple concurrent assignments</li></ul>","zohoId":"","endDate":"2025-03-20T18:30:00.000Z","isDraft":false,"jobType":"Full Time","job_url":"3068-citizens-pega-operations-support-analyst","agencyId":1,"benefits":"<p><span style=\"color: rgb(34, 34, 34);\">We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education 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Update post-implementation support documentation.</li><li>Run queries to analyze customer interactions and take actions to mitigate anomalies.&nbsp;</li><li>Manage multiple stream ticking and reporting systems&nbsp;</li><li>Manage a plan or schedule of offer and rule updates and deployment timings.&nbsp;</li><li>Provide advice/support for the development of training programs.&nbsp;</li><li>Proactively identify own training needs.&nbsp;</li><li>Available to support on-call rotations and off business hours launch windows</li></ul>","extractedSkillIds":["i10428","i10533","ie10020"],"maxSeniorityLevel":6,"minSeniorityLevel":3,"otherJobReference":"","sharpenedJobTitle":"Pega Operations Support Analyst","job_category_group":"2","growthOppurtunities":[],"educationQualification":"Baccalaureate Degree","skillSenNormalizedTitle":"","extractSkillsFromHereToo":true,"normalizedTitleSkillsObj":{},"companyTeamJobIntroduction":"<p><strong>About Role:</strong></p><p>\"Pega Operation Support Analyst\" is responsible for supporting decisioning software solutions that meet the business requirements. The \"Operation Support Analyst\" will work across several business channels with teammates to assure Pega logic development standards and consistencies are maintained, application performance is monitored and leading data intake processing. The \"Operation Support Analyst\" will contribute and develop solutions based on business requirements or modify current solutions to meet changing needs and have a wide range of marketing automation experience.&nbsp;</p>","normalized_title_object_new":{},"dNIEEOCTextFocusOtherControl":"<p><span style=\"color: rgb(34, 34, 34);\">At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. 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