Platform Product Owner- Personalized Communications

Mid / Senior

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Think beyond a single interaction – design, deliver and support great end-to-end capabilities.&nbsp;</li><li>Ability to navigate through the unknown, proactively reaching out to cross-functional teams to identify connections along the journey.&nbsp;&nbsp;</li><li>Leverage knowledge, partnerships and relationships to remove obstacles while driving for speed, agility and simplicity.&nbsp;&nbsp;</li><li>Results oriented.&nbsp;Ability to hold yourself and others accountable; coach and encourage others to do more&nbsp;</li><li>Organized and communicates effectively</li><li>Ability to influence key partners and stakeholders</li></ul><p><strong>Preferred Experience:</strong></p><ul><li>Bachelor’s degree required</li><li>Experience working with Technology teams</li><li>Experience working with Communications teams</li><li>Experience working in JIRA &amp; Confluence</li></ul>&nbsp;","zohoId":"","endDate":"2025-04-09T18:30:00.000Z","isDraft":false,"jobType":"Full Time","job_url":"3080-citizens-platform-product-owner-personalized-communications","agencyId":1,"benefits":"<p><span style=\"color: rgb(34, 34, 34);\">We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more</span></p>&nbsp;","clientId":"35","location":[{"lat":42.21398730000001,"lon":-71.2244987,"zip":"02090","city":"Westwood","text":"Westwood, MA, USA","state":"Massachusetts","country":"United States","is_city":true,"is_state":false,"is_country":false,"state_code":"MA","countryCode":"US","isLocationSet":true,"nearByHexCodes":["842a339ffffffff","842a307ffffffff","842a33dffffffff","842a331ffffffff","842a33bffffffff","842a315ffffffff","842a303ffffffff"],"loc_h3_hex_res4":"842a339ffffffff","isLocationResolved":true}],"eeocFound":true,"maxSalary":"","minSalary":"","questions":[],"startDate":"2025-03-25T18:30:00.000Z","hiringSPOC":["Palak Mundra"],"hiringTags":[],"onBehalfOf":"49","companyName":"Meytier","description":"&nbsp;","isHybridJob":false,"isRemoteJob":false,"salaryRange":"<p>$160k-$180k</p>&nbsp;","titleSkills":[],"otherCohorts":[],"benefitsFound":true,"hiringManager":["User / Info not available"],"maxExperience":12,"minExperience":7,"type_of_slate":"job","hiringFunction":["Technology & IT Delivery"],"isOnPremiseJob":true,"onBehalfOfName":"Citizens","otherlocations":[],"blindHiringMode":false,"experienceLevel":"Mid / Senior","numberOfOpenings":"1","otherCohortsName":"","responsibilities":"<ul><li>Work with customers, key partners, and colleagues to help to define a product vision and strategy that is aligned with the high-level product roadmap</li><li>Work with team to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets</li><li>Define product direction, prioritize and manage features that will deliver best of class experiences for stakeholders.</li><li>Analyze user feedback and data from the existing communications platform and combine these insights with market analysis to drive product strategy.</li><li>Supports multiple projects with successful results and within reasonable timeframes. Understands and can explain project direction, approach, priorities, events and status to all project resources and business leaders. Ensure project deliverables are on time while meeting customer goals and expectations.</li></ul>&nbsp;","extractedSkillIds":["i10025"],"maxSeniorityLevel":6,"minSeniorityLevel":3,"otherJobReference":"","sharpenedJobTitle":"Platform Product Owner- Personalized Communications","job_category_group":"2","growthOppurtunities":[],"educationQualification":"Baccalaureate Degree","skillSenNormalizedTitle":"3__0__i10025","extractSkillsFromHereToo":true,"normalizedTitleSkillsObj":{"normalizeTitle":"Platform Product Owner Personalized Communications","allAlignedSkills":{},"detected_keywords":[],"extractedSkillIds":["i10025"],"maxSeniorityLevel":3,"detectedIndustries":{},"detectedOrgFunctions":{},"normalized_field_name":"title","detectedCertifications":{},"sortedAlignedSkillsObj":{"i10025":{"value":2,"node_ptr":[["meytier_root","information technology","product management"]],"node_name":"product management","final_node_fft_weights":{"information technology":1}}},"skillSenNormalizedTitle":"3__0__i10025","diversityMappedDescriptionSkillsByTitleFiltered":[]},"companyTeamJobIntroduction":"<p><strong>About Role:</strong></p><p>Citizens’ Enterprise Customer Communications Platform Team is seeking an innovative Platform Product Owner (PPO) thought leader who excels at collaborating with business, technology, marketing and analytics partners to prioritize, enhance, and deliver multi-channel personalized communications capabilities that are valuable to users, user-friendly, technically feasible, and aligned with business’s goals and Citizens’ customer communication needs. Working closely with the Platform Manager, the PPO will define, develop, and oversee the implementation of a cross-platform capabilities vision, strategy, and roadmap to support the advancement of the execution and delivery of best of class personalized communications. The PPO will provide support and guidance to the Product Owners of the communications products that are used for the development and delivery of regulatory, servicing and marketing messaging and experiences across multiple channels, including Email, SMS, In-App, .com, Push and Agent Assisted.&nbsp;</p><p><br></p><p>The PPO should be passionate about creating user-centric, value-driven solutions and thrive in a dynamic environment, looking to contribute to the success of our communications platform.&nbsp;</p>&nbsp;","normalized_title_object_new":{"in_use":true,"skills":["product management"],"industry":["ALL INDUSTRIES"],"root_role":"product manager","is_root_role":false,"matched_with":"product owner","department_team":"product management","normalized_title":"product owner","reason_for_match":"BTM","frequently_found_skills":[],"inormalized_titles_master_new":"79","match_inside_length_threshold":false,"normalized_title_display_name":"Product Owner"},"dNIEEOCTextFocusOtherControl":"<p><span style=\"color: rgb(34, 34, 34);\">At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.</span></p>&nbsp;","expertise_coreskill_or_product":["digital marketing"],"displayJobDescriptionSimpleForm":true,"expertise_coreskill_or_product_id":["i10277"],"job_id":"3080"}