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Premier Employers are industry leaders that have forged exclusive partnerships with Meytier to forward our shared mission to offset bias in hiring, and are only visible to members of the Meytier community.
Citizens is currently recruiting for a Mortgage Regional Sales Manager for the New England region. This individual will manage a team of Mortgage Loan Officers and Sales Associates supporting the growth initiative within this segment of the organization. The role reports directly to the Head of Mortgage Sales.
Key Responsibilities:
Establishes internal policies and procedures on loan relationship management to ensure high standards and quality work in loan service processes.
Directs, motivates, and evaluates the performance of loan service team members.
Responsible for the effective supervision of the New England team; identify and meet training needs, recruiting needs and staffing for the growth of the division.
Monitors and oversees all activities related to the loan servicing lifecycle from loan setup to post closing.
Manages and maintains relationships with vendors, the IT department and end users regarding loan servicing software specifications and up gradation.
Effectively communicate with all levels of management, both internal and external customers; manage professional relationships throughout the organization and community served.
Communicate regularly with Mortgage Leadership Team, i.e.: pipeline status, closing results achieved versus forecast.
Responsible for developing and maintaining a team relationship between the Sales and Operations Teams.
Ensure that the Loan Origination provides clear, concise and customer focused communication throughout the entire loan process.
Maintain extensive knowledge of Citizens products, policies and procedures, industry standards and guidelines.
Maintain expertise in the use of Citizens point of sale origination system, Empower, ensuring that your sales staff is well versed in the same.
Evaluate and report employee performance, i.e.: recommend action/solution to address any performance issue.
Effective forecasting in order to meet the monthly closing goals as established by senior management.
Maintain superior customer service levels within company standard, identifying strengths and weaknesses.
Desired Profile:
10 plus years Mortgage Banking Sales & Leadership Experience.
Extensive in market experience for the New England region.
Have the proven ability to recruit top talent in Loan Officers for assigned region.
Ability to coordinate across the enterprise with 10+ business lines developing strong relationships and referral networks.
Individual must be prepared to insure understanding of and support for all corporate and division performance standards and fiscal goals.
Successful candidate must meet and comply with all requirements for Mortgage Loan Originators set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
Bachelor's Degree required.
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