VP Sales - Retail, Travel

Mid / Senior

Remote

This role will be responsible for cultivating EXL’s presence in the market and growing business development opportunities with clients with whom EXL has not had previous significant contact. More specifically:

Market outsourced services along with CX Transformation that deliver amazing customer experiences through operational and technology excellence (including digital transformation solutions and services including consulting, conversational AI, RPA/automation, messaging, and analytics)
Big-deal experience – Person should have proven experience in closing deals with ACV > $5M and TCV > $20M.Balance multiple, concurrent deals to achieve challenging growth targets.
Be responsible for the sales cycle from deal origination to closure (signed contract) and successful handover to the Account Manager
Drive Named account pursuit lists towards New logo hunting
Bring an understanding of the marketplace and competitor offerings to drive EXL’s growth strategy and investments
Be responsible for New logo sales and account acquisition
Be responsible for significantly growing EXL presence and revenues in the Travel
Collaborate and develop 3rd party and advisor relations to build credible EXL voice in the geography. Generate opportunities from this channel
Work closely with the sales enablement teams to ensure high quality of proposals.
Desirable to possess established and current relationships with COO’s, CFO’s, CEO’s, Customer Service Directors.
Expert at cultivating relationships with decision makers in client organizations (Chief Sales Officer, Chief Marketing Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by EXL capabilities
Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
Work effectively across the EXL organization and partner with the appropriate team members to demonstrate the depth and breadth of EXL’s solutions.
Be a key intermediary between the service delivery team and the customer.
Astute at identifying and qualifying leads, be able to develop strong relationships at potential client organizations, and have the proven ability to convert these relationships into commercial engagements in situations where little to no previous relationship existed.
Effectively and proactively managed client’s expectations, built deep client partnerships, and developed excellent communication and executive presence to connect at all levels in the organization.

Skills and Qualifications:

Consultative solution-selling, providing BPO solutions to complex client issues that drive mutually positive business outcomes in the customer experience domain within the retail and travel industry is essential.
CX Transformation experience to deliver amazing customer experiences through operational and technology excellence (including digital transformation solutions and services including consulting, conversational AI, RPA/automation, messaging, and analytics)
Strategically minded and able to create a consultative and solution-minded sales environment.
Aggressive, high-energy style who is motivated by winning.
Leads with an impatience for the status quo and a true sense of urgency…a forward thinker constantly focused on shaping the organization to meet and anticipate both near and long-term business issues
Demonstrated ability to work in a multicultural global environment.
Bachelor’s degree from an accredited institution, graduate degree a plus. Preferably MBA
Minimum 5+ years in Sales and overall 15+ years of experience in the UK and Europe

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Generate opportunities from this channel </li><li class=\"align-justify\" style=\"text-align: justify\">Work closely with the sales enablement teams to ensure high quality of proposals. </li><li class=\"align-justify\" style=\"text-align: justify\">Desirable to possess established and current relationships with COO’s, CFO’s, CEO’s, Customer Service Directors. </li><li class=\"align-justify\" style=\"text-align: justify\">Expert at cultivating relationships with decision makers in client organizations (Chief Sales Officer, Chief Marketing Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by EXL capabilities </li><li class=\"align-justify\" style=\"text-align: justify\">Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies </li><li class=\"align-justify\" style=\"text-align: justify\">Work effectively across the EXL organization and partner with the appropriate team members to demonstrate the depth and breadth of EXL’s solutions. </li><li class=\"align-justify\" style=\"text-align: justify\">Be a key intermediary between the service delivery team and the customer. </li><li class=\"align-justify\" style=\"text-align: justify\">Astute at identifying and qualifying leads, be able to develop strong relationships at potential client organizations, and have the proven ability to convert these relationships into commercial engagements in situations where little to no previous relationship existed. </li><li class=\"align-justify\" style=\"text-align: justify\">Effectively and proactively managed client’s expectations, built deep client partnerships, and developed excellent communication and executive presence to connect at all levels in the organization. </li></ul><div class=\"align-justify\" style=\"text-align: justify\">Skills and Qualifications: </div><ul><li class=\"align-justify\" style=\"text-align: justify\">Consultative solution-selling, providing BPO solutions to complex client issues that drive mutually positive business outcomes in the customer experience domain within the retail and travel industry is essential. </li><li class=\"align-justify\" style=\"text-align: justify\">CX Transformation experience to deliver amazing customer experiences through operational and technology excellence (including digital transformation solutions and services including consulting, conversational AI, RPA/automation, messaging, and analytics) </li><li class=\"align-justify\" style=\"text-align: justify\"> Strategically minded and able to create a consultative and solution-minded sales environment. </li><li class=\"align-justify\" style=\"text-align: justify\">Aggressive, high-energy style who is motivated by winning. </li><li class=\"align-justify\" style=\"text-align: justify\">Leads with an impatience for the status quo and a true sense of urgency…a forward thinker constantly focused on shaping the organization to meet and anticipate both near and long-term business issues </li><li class=\"align-justify\" style=\"text-align: justify\">Demonstrated ability to work in a multicultural global environment. </li><li class=\"align-justify\" style=\"text-align: justify\">Bachelor’s degree from an accredited institution, graduate degree a plus. 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VP Sales - Retail, Travel

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