Director – Managed Services

Director

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In Office / Hybrid

Meytier Premier Employer

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{"group":"Organization","title":"Director – Managed Services","skills":"<ul><li>Cloud &amp; Infrastructure: Microsoft Azure, PaaS, Infrastructure Management, Azure Backup, Disaster Recovery, Azure Key Vault</li><li>Applications &amp; Data: Angular, .NET / .NET Core, SQL Server, Azure SQL, Cosmos DB</li><li>Operations &amp; Service Management: ITIL, AIOps platforms, AI-powered operations tools,ServiceNow (SNOW)</li><li>Delivery &amp; Automation: CI/CD, deployment engineering, monitoring, alerting, automation frameworks</li><li>12+ years in Managed Services, Cloud Operations, or Application Support, with 5+ years in senior leadership roles.</li><li>Proven experience running 24x7 global operations with strict SLA commitments.</li><li>Strong expertise in ITIL, AIOps, and enterprise cloud operations.</li><li>Ability to operate in high-pressure, fast-paced environments while driving innovation.</li><li>Executive-level communication and stakeholder management skills.</li></ul>","endDate":"2026-02-26T19:00:20.460Z","isDraft":false,"jobType":"Full Time","job_url":"3326-orion-innovation-director-managed-services","agencyId":1,"benefits":"","betaMode":false,"clientId":"35","location":[{"lat":40.5753817,"lon":-74.3223703,"zip":"","city":"Woodbridge Township","text":"Iselin, New Jersey, United States of America","state":"New Jersey","country":"United States","is_city":true,"is_state":false,"is_country":false,"state_code":"NJ","countryCode":"US","isLocationSet":true,"nearByHexCodes":["842a107ffffffff","842a105ffffffff","842a12bffffffff","842a13dffffffff","842a139ffffffff","842a103ffffffff","842a101ffffffff"],"loc_h3_hex_res4":"842a107ffffffff","isLocationResolved":true}],"eeocFound":false,"maxSalary":"","minSalary":"","startDate":"2026-02-08T18:30:00.000Z","currencyIn":"USD","hiringSPOC":"Palak Mundra","hiringTags":[],"onBehalfOf":"42","companyName":"Meytier","description":"<p>The Director – Managed Services is accountable for end-to-end ownership of Application Support, Global Cloud Operations, and Engineering Deployment across a 24x7 global operating model. This role ensures high availability, SLA compliance, operational resilience, and continuous innovation for mission-critical platforms.</p><p>The leader brings strong ITIL discipline, drives AIOps-led operations, and provides thought leadership to modernize Managed Services in a fast-paced, always-on environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead Application Support, Cloud Operations, and Deployment Engineering teams operating under a follow-the-sun 24x7 model.</li><li>Own SLAs, SLOs, KPIs, incident response, escalation management, and production stability.</li><li>Establish and mature ITIL-aligned service management (Incident, Problem, Change, Release, Capacity).</li><li>Oversee Microsoft Azure cloud operations, including infrastructure management, PaaS services, backups, disaster recovery, and security.</li><li>Lead product deployment and release enablement, ensuring seamless CI/CD handoffs and zero-downtime releases.</li><li>Drive AIOps, AI tools, and automation for proactive monitoring, predictive insights, and self-healing operations.</li><li>Govern ServiceNow (SNOW) for service management workflows and operational reporting.</li><li>Act as the executive escalation point for critical incidents and lead RCA and preventive actions.</li><li>Partner with Engineering, Architecture, Security, and Business stakeholders to ensure operational readiness and cost efficiency.</li><li>Bring innovative thinking and thought leadership to evolve Managed Services from reactive support to intelligent, outcome-driven operations.</li></ul><p><strong>Technology Stack</strong></p><ul><li>Cloud &amp; Infrastructure: Microsoft Azure, PaaS, Infrastructure Management, Azure Backup, Disaster Recovery, Azure Key Vault</li><li>Applications &amp; Data: Angular, .NET / .NET Core, SQL Server, Azure SQL, Cosmos DB</li><li>Operations &amp; Service Management: ITIL, AIOps platforms, AI-powered operations tools, ServiceNow (SNOW)</li><li>Delivery &amp; Automation: CI/CD, deployment engineering, monitoring, alerting, automation frameworks</li></ul><p><strong>Qualifications</strong></p><ul><li>12+ years in Managed Services, Cloud Operations, or Application Support, with 5+ years in senior leadership roles.</li><li>Proven experience running 24x7 global operations with strict SLA commitments.</li><li>Strong expertise in ITIL, AIOps, and enterprise cloud operations.</li><li>Ability to operate in high-pressure, fast-paced environments while driving innovation.</li><li>Executive-level communication and stakeholder management skills.</li></ul><p><strong>Success Measures</strong></p><ul><li>Consistent SLA attainment and improved platform reliability</li><li>Reduced incidents and MTTR through AIOps and automation</li><li>Seamless, resilient deployments and recoveries</li><li>A modern Managed Services organization recognized for innovation and operational excellence.</li></ul><p><strong>Compensation Range:</strong> <span style=\"color: rgb(34, 34, 34);\">base&nbsp;</span><span style=\"color: black;\">180</span><span style=\"color: rgb(34, 34, 34);\">K + bonus 20K</span></p>","isHybridJob":true,"isRemoteJob":false,"salaryRange":"<p><strong>Compensation Range:</strong> <span style=\"color: rgb(34, 34, 34);\">base&nbsp;</span><span style=\"color: black;\">180</span><span style=\"color: rgb(34, 34, 34);\">K + bonus 20K</span></p>","titleSkills":[],"dateRecieved":"20211019000000","isJDVerified":true,"otherCohorts":[],"benefitsFound":false,"hiringManager":"Pradeep Menon","maxExperience":20,"minExperience":12,"type_of_slate":"job","hiringFunction":["operations"],"isOnPremiseJob":true,"onBehalfOfName":"Orion Innovation","otherlocations":[{"lat":41.05960049999999,"lon":-74.05266759999999,"zip":"","city":"Montvale","text":"Montvale, NJ, USA","state":"New Jersey","country":"United States","is_city":true,"is_state":false,"is_country":false,"state_code":"NJ","countryCode":"US","isLocationSet":true,"nearByHexCodes":["842a105ffffffff","842a163ffffffff","842a129ffffffff","842a12bffffffff","842a107ffffffff","842a101ffffffff","842a10dffffffff"],"loc_h3_hex_res4":"842a105ffffffff","isLocationResolved":true}],"blindHiringMode":false,"experienceLevel":"Director","hiringFunctions":[],"annotationStatus":1,"otherCohortsName":"","responsibilities":"<ul><li>Lead Application Support, Cloud Operations, and Deployment Engineering teams operating under a follow-the-sun 24x7 model.</li><li>Own SLAs, SLOs, KPIs, incident response, escalation management, and production stability.</li><li>Establish and mature ITIL-aligned service management (Incident, Problem, Change, Release, Capacity).</li><li>Oversee Microsoft Azure cloud operations, including infrastructure management, PaaS services, backups, disaster recovery, and security.</li><li>Lead product deployment and release enablement, ensuring seamless CI/CD handoffs and zero-downtime releases.</li><li>Drive AIOps, AI tools, and automation for proactive monitoring, predictive insights, and self-healing operations.</li><li>Govern ServiceNow (SNOW) for service management workflows and operational reporting.</li><li>Act as the executive escalation point for critical incidents and lead RCA and preventive actions.</li><li>Partner with Engineering, Architecture, Security, and Business stakeholders to ensure operational readiness and cost efficiency.</li><li>Bring innovative thinking and thought leadership to evolve Managed Services from reactive support to intelligent, outcome-driven operations.</li></ul><p><strong>Success Measures</strong></p><ul><li>Consistent SLA attainment and improved platform reliability</li><li>Reduced incidents and MTTR through AIOps and automation</li><li>Seamless, resilient deployments and recoveries</li><li>A modern Managed Services organization recognized for innovation and operational excellence</li></ul>","extractedSkillIds":[],"maxSeniorityLevel":8,"minSeniorityLevel":6,"otherJobReference":"","sharpenedJobTitle":"Director – Managed Services","job_category_group":"2","educationQualification":"Baccalaureate Degree","extractSkillsFromHereToo":true,"companyTeamJobIntroduction":"<p>The Director – Managed Services is accountable for end-to-end ownership of Application Support, Global Cloud Operations, and Engineering Deployment across a 24x7 global operating model. 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