Engagement Manager - Loyalty Strategy

Mid / Senior



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Meytier Partner

One of PK’s core areas of specialization is customer loyalty, helping B2C and B2B companies develop and execute strategies that enhance value for their customers and improve retention. This is an exciting, growing, and strategically important part of the overarching business, and we are seeking experienced engagement managers to create loyalty strategies and program design, lead multi-disciplinary engagement teams and support account radiation and acquisition.

Key Responsibilities:
  • Engagement Leadership - Serve as the engagement lead, manage all client interactions and expectations while keeping the projects on track.
  • IP Development - Develop and apply methodology, frameworks, and other assets to client engagements.
  • Business development - work with leadership team to turn client challenges and goals into clearly mapped projects.
  • People Leadership and Development - Lead teams, facilitate workshops, encourage collaboration, assign workflows, provide feedback, and directly mentor 3-8 consultants as career advisor.  Coach, mentor and develop team members on projects and within your team pod within Strategy Center of Excellence (COE).
  • Deliverables you may create dependent on the project: customer loyalty strategies, loyalty/membership program designs, customer journey maps, customer experience maps, audience marketing plans, marketing technology roadmaps, content strategies, sales enablement and operations strategies, and digital engagement program designs.
  • Spend roughly 80% of time on client delivery, 20% on internal practice development and leadership.
Desired Profile:
  • Demonstrated ability to articulate a compelling perspective on customer loyalty.
  • Industry experience in a mix of industries, preferably including: Retail, Healthcare, Telecom, Media, Entertainment, and Technology.
  • Working familiarity with martech platforms and associated customer data sets.
  • 4+ years of consulting experience.
  • 2+ years of leading engagements.
  • A passion for loyalty, marketing and sales strategy.
  • Experience in a client-facing consulting role creating strategy deliverables for a consulting firm or agency.
  • Working with a professional services firm and/or agency.
  • Fluency in leading multiple projects and teams, including creation of project plans, project scoping, proposal development, stakeholder interviews, meeting facilitation, and presentation.
  • Well-honed written, verbal, and interpersonal skills employed discerningly dependent on the setting, stakeholders, and timing—your ability to listen first is essential in how you craft a compelling story.
  • High proficiency in data and communication tools (e.g. Excel, PowerPoint); working knowledge of analytics and research processes.
  • Direct experience radiating within accounts and creating new business.​

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