Cloud Operations Engineer/ Manager- Production Support

Mid / Senior



Meytier Premier Employer

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About This Workplace

Meytier Partner

The IT Operations Manager will be hands-on and will oversee all IT Operations deliverables and projects in an enterprise 24x7 support environment.

Key Responsibilities:
  • Manage a direct team of engineers in multiple locations that will maintain business applications: Uptime / Reliability / Quality.
  • Work with backend infrastructure team Cloud Central (Team designated for cloud administration), Akamai (CDN), Layer7(reverse Proxy), Certificate Management, Active Directory etc.
  • Troubleshoot application issues working with developers (application leads).
  • Knowledge of working on troubleshooting web apps.
  • Administration of of Azure portal,
  • Working knowledge in Azure Blob storage, application insight, Azure ILB, PLB.
  • Good knowledge on IIS administration (Like managing app pool, IIS log analysis, Authentication, cert binding etc.).
  • Stake holder communication.
  • Technical reports based on the business requirement Like utilization, top talker etc.
  • Ensure that IT systems and applications are running optimally and are monitored 24x7.
  • Support internal systems and applications by ensuring efficient processes and documentation exist and are maintained.
  • Assist in the transition of all systems and applications into an IT Ops Framework - Documentation of SLA's / Maintenance Windows / Escalation Procedures.
  • Ensure processes align with ITIL guidelines and follow established Change Management procedures.
  • Build / Maintain IT service catalog of all supported applications and associated SLAs.
  • Manage application lifecycles: regular Patch Management / Upgrades / Break-Fix.
  • Change Management / Configuration Management / Problem Management / Availability Management / Alert & Event Management /Incident Management.
  • Maintain strong relationships with IT & Business Partners: review metrics & benchmarks, align SLAs, priorities& process improvements efforts.
  • Service-level reporting: Availability / Incidents / SLA's.
  • Align IT service / continuity management plans with business tolerance.
  • Provide appropriate service-level reporting, including Availability, Incidents, SLAs, and other metrics as required.
  • Maintain appropriate IT service and continuity management plans that align with business tolerance.
  • SCOM Alerts and automation.

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