Cloud Operations Engineer/ Manager- Production Support
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You're in luck. This opportunity exclusively available through Meytier.
The IT Operations Manager will be hands-on and
will oversee all IT Operations deliverables and projects in an enterprise 24x7
support environment.
Key Responsibilities:
Manage a direct team of engineers in multiple
locations that will maintain business applications: Uptime / Reliability /
Quality. Work with backend infrastructure team Cloud Central
(Team designated for cloud administration), Akamai (CDN), Layer7(reverse
Proxy), Certificate Management, Active Directory etc. Troubleshoot application issues working with
developers (application leads). Knowledge of working on troubleshooting web
apps. Administration of of Azure portal, Working knowledge in Azure Blob storage,
application insight, Azure ILB, PLB. Good knowledge on IIS administration (Like
managing app pool, IIS log analysis, Authentication, cert binding etc.). Stake holder communication. Technical reports based on the business
requirement Like utilization, top talker etc. Ensure that IT systems and applications are
running optimally and are monitored 24x7. Support internal systems and applications by
ensuring efficient processes and documentation exist and are maintained. Assist in the transition of all systems and
applications into an IT Ops Framework - Documentation of SLA's / Maintenance
Windows / Escalation Procedures. Ensure processes align with ITIL guidelines and
follow established Change Management procedures. Build / Maintain IT service catalog of all
supported applications and associated SLAs. Manage application lifecycles: regular Patch
Management / Upgrades / Break-Fix. Change Management / Configuration Management /
Problem Management / Availability Management / Alert & Event Management
/Incident Management. Maintain strong relationships with IT &
Business Partners: review metrics & benchmarks, align SLAs, priorities&
process improvements efforts. Service-level reporting: Availability /
Incidents / SLA's. Align IT service / continuity management plans with
business tolerance. Provide appropriate service-level reporting,
including Availability, Incidents, SLAs, and other metrics as required. Maintain appropriate IT service and continuity
management plans that align with business tolerance. SCOM Alerts and automation.
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oversee all IT Operations deliverables and projects in an enterprise 24x7\nsupport environment.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></p><div><b><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Key Responsibilities:</span></span></b></div><ul><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Manage a direct team of engineers in multiple\nlocations that will maintain business applications: Uptime / Reliability /\nQuality.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Work with backend infrastructure team Cloud Central\n(Team designated for cloud administration), Akamai (CDN), Layer7(reverse\nProxy), Certificate Management, Active Directory etc.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Troubleshoot application issues working with\ndevelopers (application leads).</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Knowledge of working on troubleshooting web\napps.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Administration of of Azure portal,</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Working knowledge in Azure Blob storage,\napplication insight, Azure ILB, PLB.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Good knowledge on IIS administration (Like\nmanaging app pool, IIS log analysis, Authentication, cert binding etc.).</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Stake holder communication.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Technical reports based on the business\nrequirement Like utilization, top talker etc.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Ensure that IT systems and applications are\nrunning optimally and are monitored 24x7.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Support internal systems and applications by\nensuring efficient processes and documentation exist and are maintained.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Assist in the transition of all systems and\napplications into an IT Ops Framework - Documentation of SLA's / Maintenance\nWindows / Escalation Procedures.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Ensure processes align with ITIL guidelines and\nfollow established Change Management procedures.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Build / Maintain IT service catalog of all\nsupported applications and associated SLAs.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Manage application lifecycles: regular Patch\nManagement / Upgrades / Break-Fix.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Change Management / Configuration Management /\nProblem Management / Availability Management / Alert & Event Management\n/Incident Management.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Maintain strong relationships with IT &\nBusiness Partners: review metrics & benchmarks, align SLAs, priorities&\nprocess improvements efforts.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Service-level reporting: Availability /\nIncidents / SLA's.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Align IT service / continuity management plans with\nbusiness tolerance.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Provide appropriate service-level reporting,\nincluding Availability, Incidents, SLAs, and other metrics as required.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">Maintain appropriate IT service and continuity\nmanagement plans that align with business tolerance.</span><span class=\"size\" style=\"font-size: 13px\"><br /></span></span></li><li class=\"align-justify\" style=\"text-align: justify\"><span class=\"font\" style=\"font-family: verdana, sans-serif\"><span class=\"size\" style=\"font-size: 13px\">SCOM Alerts and automation.</span></span><br /></li></ul><div><br /></div></span><br />","isHybridJob":true,"isRemoteJob":false,"noOfOpenings":1,"maxExperience":"15","minExperience":"10","isOnPremiseJob":false,"onBehalfOfName":"Orion Innovation","otherlocations":[],"zohoCurrencyIn":"USD","experienceLevel":"Mid / Senior","zohoNoOfOpenings":{"noOfOpenings":1,"fulfillmentIds":["557706000000620014-1"]},"otherJobReference":null,"sharpenedJobTitle":"Cloud Operations Engineer/ Manager- Production Support","job_category_group":3,"portalLocationDisplay":"Woodcliff Lake NJ","expertise_coreskill_or_product":["Other"],"job_id":"2518"}
