Customer Success Manager - US

Mid / Senior


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Meytier Partner

We are looking for a Customer Success Manager to build relationships with key stakeholders and respond to retention risks and opportunities. S/he will aim to expand customers’ adoption, retention, and ultimately, their success on Magic’s SaaS platform.

The primary responsibilities will include:
  • Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
  • Optimize the Customer Journey by examining various stages of the customer journey and identifying gaps in customer-facing processes
  • Ensure customers derive maximum benefits from Magic’s SaaS platform
  • Build internal reports to keep a record of customer health scores and help identify and implement necessary process improvements
  • Formulate and implement upselling and cross-selling strategies working closely with the sales and marketing teams
  • Drive resolution of escalated account issues in coordination with internal teams
  • Be a voice for customers internally and help the leadership team understand product concerns, shortcomings, and missing features
Desired Profile:
  • 7 to 12 years of proven success in customer success or account management role for a SaaS company
  • Functional knowledge of technology to be able to answer questions about the product
  • Exposure to the education industry is a plus
  • A postgraduate degree is a plus
  • High attention to detail
  • Outstanding written and verbal communication skills.
  • Ability to thrive in a dynamic and high-performing environment

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