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Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale.
Key Responsibilities:
Acting as the primary communicator and link between stakeholders teams and clients to ensure the effective execution of software delivery
Collaborates with other Business Units to define the work so that the integrated team can review commit and execute within a defined period
Owns and maintains the development backlog
Continuous backlog management and prioritization
Represents customer interests and continuously dictates backlog priorities
Definition of user stories/JIRA tickets in accordance with agile best practices
Ensures that the team understands the intent and requirements of feature and user story definitions and that the team is in agreement on all acceptance criteria
Project reporting to both internal and external stakeholders
Accountable for project budget reporting on outcomes when exceeding
Maintain the teams focus on the outcome
Contributes to the product roadmap
Seek opportunities to improve our WOW(Way of Working) both internally and externally
Desired Profile:
Advanced level project management
Knowledge of design practices and principles
Experience working in an Agile environment
Requirements gathering and elicitation
Experience in design tooling such as Figma Sketch Adobe Creative Cloud etc.
Low level experience in general web development (HTML CSS and JavaScript).
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