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We are seeking for a Technical Support Engineer that is a natural troubleshooter who thrives in a fast-paced environment and has great communication skills! A self-starter with the ability to prioritize their time for helping customers recover from mission-critical events. This is a unique opportunity to expand and utilize your support skills and experience through countless configurations and customer environments where our products are implemented for the ultimate hands-on experience!
Key Responsibilities:
Responsible for providing product support to Ownbackup’s customers.
Assist customers with basic troubleshooting and answer questions within the defined support SLA
Identifying root causes, proposing test cases, and proposing solutions to fix the problem.
Providing timely information to customer-facing teams to improve overall customer satisfaction
Building relationships with other teams across Customer Service, Development as a technical expert
Work with engineers on the design, deployment, and continuous improvement of important infrastructure services (i.e. logging, monitoring, and alerting)
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