Technical Support Engineer

Associate / Junior


In Office

Meytier Premier Employer

Working there

About This Workplace

Meytier Partner

We are seeking for a Technical Support Engineer that is a natural troubleshooter who thrives in a fast-paced environment and has great communication skills! A self-starter with the ability to prioritize their time for helping customers recover from mission-critical events. This is a unique opportunity to expand and utilize your support skills and experience through countless configurations and customer environments where our products are implemented for the ultimate hands-on experience!

Key Responsibilities:

  • Responsible for providing product support to Ownbackup’s customers.
  • Assist customers with basic troubleshooting and answer questions within the defined support SLA
  • Identifying root causes, proposing test cases, and proposing solutions to fix the problem.
  • Providing timely information to customer-facing teams to improve overall customer satisfaction
  • Building relationships with other teams across Customer Service, Development as a technical expert
  • Work with engineers on the design, deployment, and continuous improvement of important infrastructure services (i.e. logging, monitoring, and alerting)
  • Drive complex, high-profile, customer technical escalations
  • Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.

Desired Profile:

  • 1+ year(s) experience with Salesforce as an Admin / Business Analyst - Advantage
  • 1+ year(s) experience in Services and Support roles, such as Technical Support, Customer Success, Professional Services or Technical Consulting.
  • Exceptional organizational and time management skills
  • Excellent written and verbal communication skills
  • Ability to analyze and solve problems, perform complex tasks and prioritize multiple projects.

© 2024 Meytier - All Rights Reserved.
   Privacy Policy    Terms Of Use