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We are seeking the first hire for our new Solutions Engineering team. Sitting within Cohere’s Technology team, this individual will sit at the intersection of our Growth, Implementation, and Product Engineering teams to ensure successful product development and release for new implementations.
Key Responsibilities:
Collaborate with new clients and with internal stakeholders to identify any net new product development needed for client implementations.
Become a go-to expert on Cohere’s product offerings, building a deep understanding that will support client interactions and drive successful implementations.
Lead discovery and demo sessions with clients, leveraging your deep knowledge of the current product functionality to identify and document product gaps.
Collaborate with the Product, Designing, and Engineering (PDE) team to ensure that client needs are addressed on the required timelines.
Facilitate tradeoff decisions based on client timelines or commitments.
Act as a liaison between clients and the PDE team, consistently sharing valuable feedback to inform future product development.
Build scalable processes and best practices for the Solutions Engineering team, eventually hiring and managing future team members.
Desired Profile:
Proven experience in a client-facing technical role within a healthcare company.
Leadership skills and a vision for growing and leading the Solutions Engineering team in the future.
Strong technical aptitude and with the ability to quickly grasp functionality and configurations of a complex SaaS product.
The ability to both zoom into granular details of how a product works and zoom out to understand and communicate high-level context.
Exceptional communication and presentation skills, capable of conveying complex technical concepts to non-technical stakeholders.
Strong user empathy.
Demonstrated ability to collaborate with cross-functional teams and work effectively in a fast-paced environment.
Passion for delivering exceptional service to clients and building strong, lasting relationships.
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