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As a Learning & Development Specialist and Facilitator at Own, you will play a crucial role in enhancing the skills, knowledge, and performance of our employees. You will work closely with cross-functional teams to design, deliver, and facilitate professional development programs and training initiatives that align with our company goals. Your expertise will be pivotal in driving the professional growth of our employees and ensuring that they are well-equipped to excel in their roles.
Key Responsibilities:
Training Program Design: Collaborate with department heads and subject matter experts to design comprehensive training programs for people leaders, individual contributors, & new hires tailored to the unique needs of SaaS professionals in an iterative environment.
Content Development: Create engaging, up-to-date, and relevant training content, including e-learning modules, workshops, webinars, and other learning resources leveraging impactful adult learning theories & methods (i.e., microlearning, blended learning, etc.)
Facilitation: Conduct interactive training sessions and workshops, both in person and virtually, ensuring engaging, interactive, and impactful learning experience(s).
Skill Assessments: Develop and implement skills assessment tools to measure the impact and effectiveness of training programs.
Continuous Improvement: Continuously evaluate and improve existing training programs based on feedback (knowledge of the Kirkpatrick Model of Evaluation) and evolving industry best practices.
Learning Management System (LMS): Manage and update the LMS platform, ensuring seamless access to training materials for employees.
Feedback and Reporting: Collect and analyze data to measure the success and ROI of training initiatives. Provide regular reports to leadership.
Continuous Learning Culture: Promote a culture of continuous learning and growth throughout the organization.
Program Communications: Create engaging communications around People & Learning programs to drive interest & engagement
Stay Current: Keep up-to-date with industry trends, best practices, and emerging technologies in the SaaS sector to ensure training content remains relevant.
Onboarding/Orientation: Shared responsibility of new hire orientation & onboarding to welcome new hires to the business and support seamless assimilation into the organization.
Desired Profile:
Bachelor's degree in a related field (e.g., HR, Education, Business), or commensurate experience.
3-7 years of experience in learning and development, with a strong background in SaaS companies.
Portfolio / Samples of work is a plus
Proven experience in designing, developing, delivering, & measuring the effectiveness of training programs in a fast-paced environment.
Excellent facilitation skills, both in person and virtually.
Familiarity with learning management systems and e-learning/authoring platforms.
Strong project management skills to handle multiple training initiatives simultaneously.
Analytical skills to assess the impact of training programs and make data-driven improvements.
Exceptional communication and interpersonal skills.
Enthusiastic, self-motivated, and passionate about professional development.
Relevant certifications in training and development are a plus.
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