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The Salesforce Solution Architect is a full-lifecycle role that aligns customer value and outcomes throughout strategy, sales and delivery of a Salesforce solution. The architect combines a deep understanding of enterprise data and systems with robust business acumen to evaluate, propose, design, develop, and implement solutions that align with client business objectives. A key aspect of this role is ensuring customer success and driving significant business value. The ideal candidate will have a proven track record in delivering programs and the ability to communicate complex technical concepts to non-technical clients and internal teams. Mastery of the various functional capabilities across the Salesforce product set is essential.
Key Responsibilities:
Drive transformative solutions that yield tangible business results for clients, particularly in sectors like Healthcare Life Sciences and Financial Services.
Collaborate with experts in our SPEED model (Strategy, Product, Experience, Engineering, Data) to craft and implement high value Salesforce solutions.[JB1]
Interface with Publicis Sapient industry go-to-market teams, Salesforce COE, clients, and delivery teams to ensure successful client outcomes.
Provide thought leadership on new approaches, capabilities, and market trends.
Facilitate work planning and estimation with solutions lead, project management, and delivery teams.
Communicate effectively with a broad set of client stakeholders and globally distributed teams.
Manage and coach people, nurturing aspiring architects and consultants.
Desired Profile:
7 - 10 years of Salesforce delivery experience, with demonstrated proficiency in Sales/Service Cloud or Marketing Cloud and omnichannel solution delivery experience with adjacent capabilities (Data Cloud, Personalization, Field Service Lightning, B2B Commerce, CPQ, etc).
Industry experience within Healthcare Life Sciences or Financial Services is preferred.
Salesforce Application, System Architect, or Data Cloud certifications are encouraged.
5+ years of enterprise program management experience.
3-5 years of pre-sales experience in shaping and scoping large and complex projects.
Demonstrated understanding of Enterprise Governance, ‘COEs’ & Salesforce delivery best practices.
Understanding of key global deployment considerations such as data residency, CCPA, GDPR and increasingly hyperforce.
Functional understanding of the purpose and use-cases for technologies and frameworks that are key to effective solution design (i.e. front end development, integration, analytics, security).
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